Clear PagesEvery page of a finished guide
This guide explains a provider's tenancy agreement and service agreement. We made it for Riverstone Living, a made up provider, so we can show you every page.
Select any page to see it full size. Your guide is made in your colours with your logo. The pictures come from an open licence icon library you're free to keep using.
A complaints policy, before and after
The phone number stays exactly as it was. Everything around it is rewritten so a resident knows what they can do and how.
A typical complaints policy says
“Where a complainant remains dissatisfied with the outcome of the internal review, the matter may be escalated to the NDIS Quality and Safeguards Commission on 1800 035 544.”
The Easy Read version says
Still not happy? You can tell the NDIS Commission.
Call them on 1800 035 544.
Want to see one of yours like this?
Send us a short document, like your complaints process, and we'll make a free Easy Read version in your colours.