Clear PagesWhat changed on 1 July 2026
Supported independent living providers must now be registered with the NDIS Commission, and are audited against new SIL Practice Standards. Again and again, those standards ask that residents get information in a way they can understand.
- 1 July 2026SIL providers must be registered, and are audited against the new SIL standards.
- 1 October 2026Last day for SIL providers who weren't registered before to apply.
- Your next auditProviders already registered are checked against the new SIL standards. A certification audit starts with a review of your documents, before anyone visits your homes.
In the new SIL standards
Three places in the SIL module use the same words: the language, mode of communication and terms each participant is most likely to understand.
To understand their tenancy agreement, including any conditions, by using the language, mode of communication and terms which that participant is most likely to understand.SIL module: agreements about tenancy, housing and support arrangements
The conflict of interest policies are made available to participants in the language, mode of communication and terms which each participant is most likely to understand.SIL module: agreements about tenancy, housing and support arrangements
Each participant is provided with information to help them communicate their will and preferences about the delivery of supports and services in their home and daily life. This information is provided using the language, mode of communication and terms that the participant is most likely to understand.SIL module: supported decision making
In the standards every registered provider meets
The general NDIS Practice Standards cover the same ground for complaints and privacy, which apply to every registered provider, SIL or not.
Each participant is provided with information on how to give feedback or make a complaint, including avenues external to the provider.NDIS Practice Standards: feedback and complaints management
Each participant is advised of confidentiality policies using the language, mode of communication and terms that the participant is most likely to understand.NDIS Practice Standards: privacy and dignity
The documents this points to
| Document | What it covers for residents | Where it comes up |
|---|---|---|
| Tenancy or house agreement | Rent, notice periods and shared living | SIL module |
| Conflict of interest policy | How they can change support provider and keep their home | SIL module |
| Service agreement | What support they get, what it costs, how changes are agreed | SIL module and general standards |
| Complaints and feedback | How to complain, including to the NDIS Commission | General standards |
| Privacy and confidentiality | What information is kept about them, and their rights | General standards |
What Easy Read does, and doesn't do
The standards don't name Easy Read. They ask that each person gets information in the way they're most likely to understand. For many residents that means Easy Read. For others it might also mean an interpreter, or someone talking it through with them.
We make your existing documents easier to understand. We don't give legal or compliance advice, and we can't promise an audit result. Your original stays the official document, and the Easy Read version explains it.
Quotes are from the NDIS Practice Standards published by the NDIS Quality and Safeguards Commission, including the Supported Independent Living module (2026).
See one of your own documents in Easy Read
Send us a short document, like your complaints process, and we'll make a free Easy Read version in your colours.